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and so we have a 100% guaranteed return policy for returns that meet the following conditions: they must be
non-special order/specialty items in their original condition.
Original condition means they are unworn, unwashed, with tags, and preferably in their original packaging (even
if open) sent back neatly in adequate packaging. Personal items like swimwear must be tried on over diapers or
underwear.
On returns that total $50.00 or more, any original shipping charges, if shipping was free due to a special offer,
will be deducted from the return. Unfortunately, special orders (more than five of the same item, personalized
items, and items not on our website) and certain other specialty products are non-refundable as stated on their
product pages.
Returned items need to be sent back within two weeks of being received, as we can only credit your credit card
for 27 days after the date the order is placed (you may still be eligible for store credit after this time, but please
contact us by email before sending items back if late). Unfortunately, due to rising shipping costs, if your return
does not meet the above criteria, you will be responsible for the cost of shipping the item(s) back to you.
If you would like to exchange an item for a different size, etc., just return it for a refund (or store credit in the case
of a returned gift) and place a new order for the item that you would like in its place to avoid out-of-stock
problems, etc. For gift exchange, just return the item(s) and we will email you a credit code for the value of the
return (include name, order #, email address, and phone number with return).
You can send your items back to the following address:
P.O. Box 1293
Montpelier, Vermont 05601
receive a signature, order rejection etc.), we will deduct the cost of return shipping from the credit for the returned
order, or these return shipping costs will need to be paid as well as any new shipping costs before the order is
re-shipped.
to have the mispicked item returned (if applicable).
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- just put "join" in the subject line