zutano
store policies
home
>>>>
store policies
>>>>
return policy
contact us
return & exchange policy
shipping
While we hope that you will be fully satisfied with your order, we realize that sometimes items must be returned
and so we have a 100% guaranteed return policy for returns that meet the following conditions: they must be
non-special order/specialty items in their original condition.

Original condition means they are unworn, unwashed, with tags, and preferably in their original packaging (even
if open) sent back neatly in adequate packaging. Personal items like swimwear must be tried on over diapers or
underwear.

On returns that total $50.00 or more, any original shipping charges, if shipping was free due to a special offer,
will be deducted from the return. Unfortunately, special orders (more than five of the same item, personalized
items, and items not on our website) and certain other specialty products are non-refundable as stated on their
product pages.

Returned items need to be sent back within two weeks of being received, as we can only credit your credit card
for 27 days after the date the order is placed (you may still be eligible for store credit after this time, but please
contact us by email before sending items back if late). Unfortunately, due to rising shipping costs, if your return
does not meet the above criteria, you will be responsible for the cost of shipping the item(s) back to you.

If you would like to exchange an item for a different size, etc., just return it for a refund (or store credit in the case
of a returned gift) and place a new order for the item that you would like in its place to avoid out-of-stock
problems, etc. For gift exchange, just return the item(s) and we will email you a credit code for the value of the
return (include name, order #, email address, and phone number with return).


You can send your items back to the following address:
order tracking
payment options
returns
phone orders
security and privacy
state sales tax
terms of use
customer service
info
Bambino Mountain
P.O. Box 1293
Montpelier, Vermont 05601
You can reach us by email at the following address:
returns @bambinomountain.com
If an order is returned to us by the shipping company due to the customer's error (wrong address, inablilty to
receive a signature, order rejection etc.), we will deduct the cost of return shipping from the credit for the returned
order, or these return shipping costs will need to be paid as well as any new shipping costs before the order is
re-shipped.
If we have made a  mistake with your order, we will send you the appropriate item by ground shipping and pay  to
have the mis-picked item returned (if applicable) but you need to contact us first to make arrangements.
Generally, we will send a postage-paid envelope with the correct item so you can return the mis-shipped one,
but mis-shipped items that are sent back to us without prior arrangements, won't have postage reimbursed. In
addition, manufacture defects and mis-shipped items must be reported to us within 30 days of the date the
order was placed.
click here to join our email list for promotions and other news
- just put "join" in the subject line